Thank you for choosing Elusive Development (“us”, “we”, “our”). While we hope to rarely use our refund policy, we recognize the need to ensure that our customers (“you”, “your”) expectations are met. In the event of a refund or if you plan to request a refund, please be advised of the outlined conditions. By purchasing from Elusive Development, you automatically agree to the following:
We will make it right. We recognize that not every project will go according to plan. While we are constantly innovating and ensuring that we put our best foot forward. As part of this commitment to service, we will offer full refunds for unstarted projects and partial refunds for both unsatisfied and substandard service.
Please be advised that to qualify for a refund, you must complete the entire refund process outlined below and abide by all of the terms and conditions outlined in our policy.
Throughout the commission process, we are committed to working closely with you to ensure that the end result meets your needs. In the extraordinary circumstance where this does not occur, we encourage you to review our refund process and submit a claim for a partial refund.
For late projects, you may apply for a refund of up to 5% off the total for each day late up to 75%. This is our way to ensure that we deliver each and every project in a timely manner as outlined in our agreement.
We are in the quality business. Every project, every commission, and every sale must meet our rigorous expectations before yours. Should we fail to make this commitment and deliver a subpar product or provide subpar services, you may submit a substandard service claim.
To submit a refund claim, please contact our support email or join our discord and create a ticket using #ticket-creation and selecting Human Resources. Please consider the following prior to making a claim:
- Determine the category of the claim (Belated service, Unsatisfactory Result, or Substandard Service)
- Provide a DETAILED description of the claim
- Note your name, an email or preferred method of contact
We are committed to making every situation right and hope to rarely use this process.
Submit A Claim
When submitting a claim, please contact us via email or through a support ticket on our public discord.